The issue described in the first post has come back. It reproduces only to some of our users, not all and not in our test environment, so we can’t get the device logs.
The problem is that ads.isAdAvailable() returns true, yet when ads.show() is called, no video is shown. Instead we see the following callbacks to the vungle listener:
{ type = "adLog", isError = false } { type = "cachedAdAvailable", isError = false }
To these users this problem reproduces every time.
They are using iOS 10.0.2, and the tracking id is enabled on their device. This is the same as some of our test devices, so we’re not sure why this is happening only to them.
Please help…