I couldn’t find anywhere else to post this, and “Bug Reports” seemed appropriate.
When trying to link my Bit.ly account to my Corona account it doesn’t work. It just displays a new page with the following content: “{“status_code”: 500, “data”: null, “status_txt”: “INVALID_CLIENT_ID”}” on this url: https://bitly.com/oauth/authorize?client_id=&redirect_uri=http://developer.anscamobile.com/bitly_oauth
[import]uid: 51401 topic_id: 19305 reply_id: 319305[/import]
So much for using the forum for support. 
Definitely the $350 worth I paid for a subscription. NOT. [import]uid: 51401 topic_id: 19305 reply_id: 75092[/import]
Hey there,
Sorry no one has been able to assist you sooner but I’m not totally sure what your issue is; are you trying to create a bit.ly link to your account page, or a page in the showcase, or what? (Example link would be useful here.)
I hope in the future you’ll find our support excellent, I assure you it normally is.
Peach 
[import]uid: 52491 topic_id: 19305 reply_id: 75261[/import]
Ugh - wait, you are trying to link a bit.ly account to your ansca account and that doesn’t work and somehow it is our fault? bit.ly is passing some extra parameters to your account “bitly_oath” which is not a valid argument to developer.anscamobile.com and also passes in “” nill as your client id?
see client_id= has no client id so therefore this is an invalid argument as well.
c [import]uid: 24 topic_id: 19305 reply_id: 75321[/import]
@carlos
“somehow it is our fault?” YES. It is YOUR fault. I click the link on YOUR site (https://developer.anscamobile.com/user/#####/bitly) that takes me to a page with a button “Link my bit.ly account”. I click the button on YOUR site which opens the following url: “https://bitly.com/oauth/authorize?client_id=&redirect_uri=http://developer.anscamobile.com/bitly_oauth” and displays this: “{“status_code”: 500, “data”: null, “status_txt”: “INVALID_CLIENT_ID”}”
It’s for damn sure not my fault. So please keep your snotty attitude in check.
@peach
“I hope in the future you’ll find our support excellent, I assure you it normally is.”
From what I’ve seen in the forums up till now, I have to agree. Your support might be excellent, but it does seem that some of your staff needs a lesson in manners. [import]uid: 51401 topic_id: 19305 reply_id: 75467[/import]
I can confirm that there’s a problem with linking a bit.ly account from the Ansca Account Info page.
When clicking on the “Link my bit.ly account” button on the Bit.ly section of the MyAccount page, a new webpage is opened displaying the following text at the top of the page:
{"status\_code": 500, "data": null, "status\_txt": "INVALID\_CLIENT\_ID"}There was no text field where I could enter my bit.ly id before I pressed the button either, so I assume that there’s some sort of hiccup somewhere.
[import]uid: 70847 topic_id: 19305 reply_id: 75493[/import]
Whoa, now - let’s chill.
First up, you weren’t very clear in explaining your issue - as a result there were crossed wires. (That isn’t anyone’s fault, it’s just a misunderstanding.)
Second, although I appreciate you were a little offended by the response received, it is clearly a case of crossed wires and no one intended any offense, I’m sure.
Sometimes shortness comes from trying to answer too many people at once, especially at this time of year.
I appreciate your concerns are legitimate and thank you (and ingemar) for the clarification.
Peach [import]uid: 52491 topic_id: 19305 reply_id: 75553[/import]
You’re questioning the value of a Corona SDK subscription and criticizing staff members because you can’t create a bit.ly link to your anscamobile account?
Out of curiosity, have you tried Corona yet?
Talk about not being able to see the forest for the trees. Geez. [import]uid: 70391 topic_id: 19305 reply_id: 75570[/import]
@Peach
First up, I was very clear about what the problem was. All the necessary information was provided in the first post. Ingemar managed to be able to understand, and duplicate the issue. Did Carlos even try? Did he ask for clarification? Or additional info? No, his first response was to be rude.
Second, crossed wires and misunderstanding does not excuse rudeness.
“Sometimes shortness comes from trying to answer too many people at once, especially at this time of year.” That is no excuse for the level of support. To paraphrase an old adage: If you can’t say anything useful, don’t say anything at all. The time of year has nothing to do with how professional a person is. If you are a bit tired/stressed, just take a breather. I would have been perfectly happy with a response of “We are investigation the issue and will get back to you in a few days.” Even although this issue is not very serious, acknowledgement of bug reports, and this is a legitimate bug report, are important. If you guys & gals are getting swamped by forum posts I’m sure there are a lot of subscribers (me included) who would be more than willing to volunteer their time as moderators to help lighten the load.
I’ve seen a LOT of your responses while I was researching the viability of CoronaSDK. You are always courteous, friendly and helpful. The activity on the forums from non-subscribers, subscribers and staff contributed a lot to my decision to buy a subscription.
@green.castle
“You’re questioning the value of a Corona SDK subscription and criticizing staff members because you can’t create a bit.ly link to your anscamobile account?” Creating a “link” to my bit.ly is a feature of the Ansca website. I reported a broken feature of the Ansca website. I didn’t receive any response regarding my report for 4 days, not even a “thanks, we’ll look into it”. Hence I have to question the value of my subscription, as it includes using the forum for support.
“Out of curiosity, have you tried Corona yet?” Yes I have. What does the fact that I’ve tried Corona have to do with this issue?
Are you implying that only issues directly concerning CoronaSDK should be taken into account when considering the value of a subscription?
@moderators
Please feel free to move this topic to a more appropriate forum as this conversation in it’s current state doesn’t really belong in “Bug Reports”.
[import]uid: 51401 topic_id: 19305 reply_id: 75587[/import]
I am glad my own posts and others contributed to your decision, I believe it is one you will be happy with - Corona rocks and so does the team.
I do apologize that neither Carlos nor myself understood your meaning in the original post, if we had then you would have gotten the type of response you describe above.
How about I say now; “We’re looking into this, it’s Christmas so it may take a little longer than usual but I’ll see what I can do.”
And you say; “Haha, I just called the head of Ansca Mobile snotty and he didn’t even mind! Maybe he’s not such a bad guy!”
Then we start fresh.
How’s that sound to you? [import]uid: 52491 topic_id: 19305 reply_id: 75590[/import]
“We’re looking into this, it’s Christmas so it may take a little longer than usual but I’ll see what I can do.” No problem. I’m sure this is something that can wait till the new year.
“How’s that sound to you? :)” That sounds like a good plan.
Merry Christmas and a Happy New Year! [import]uid: 51401 topic_id: 19305 reply_id: 75593[/import]
Okay… please take a couple seconds; try to understand Carlos’ point of view here.
“Definitely the $350 worth I paid for a subscription. NOT.”
Implying you aren’t getting your money’s worth (i.e. alleging impropriety) - even in jest - is NOT the way to get on a business owner’s good side. Maybe it works for you in restaurants, to intimidate the staff into giving you your meal for free, but not here. I’m not sure how you could expect a civil response when you include this in your query. Yet Carlos actually took a look at your problem and pointed out something that might help.
Enough of that… welcome to Corona [import]uid: 70391 topic_id: 19305 reply_id: 75594[/import]
Thank you kodewulf - welcome to the community.
Peach [import]uid: 52491 topic_id: 19305 reply_id: 75595[/import]
Just a quick update.
This issue still hasn’t been resolved. Still receiving the “{“status_code”: 500, “data”: null, “status_txt”: “INVALID_CLIENT_ID”}” error.
Just thought I’d let you know, so it doesn’t get too far down on the TODO list. [import]uid: 51401 topic_id: 19305 reply_id: 89439[/import]
Will try and bump it in our next meeting 
[import]uid: 52491 topic_id: 19305 reply_id: 89542[/import]
Much appreciated. [import]uid: 51401 topic_id: 19305 reply_id: 90107[/import]
Any progress on this? Still doesn’t work. [import]uid: 106658 topic_id: 19305 reply_id: 111666[/import]
I’m not sure on what happened here, I will chase it up Monday - I was under the impression it got resolved. Did you start having problems before or after the site changes? [import]uid: 52491 topic_id: 19305 reply_id: 111911[/import]
I know I sound like a broken record, but this is still not working. [import]uid: 51401 topic_id: 19305 reply_id: 115016[/import]
woops, didn’t notice your reply. it never worked for me. Since I signed up (late last year) it returned the above mentioned error. [import]uid: 106658 topic_id: 19305 reply_id: 115019[/import]