Just noting I’m seeing a large portion of IAP purchases that are coming back in the “cancelled” state for IOS.
What does this really mean? Like on IOS does this imply they have actually already signed into iTunes to start the transaction? Or perhaps it may just mean that when they click to purchase, iTunes login prompt appears, and then they cancel out of this?
That’s interesting. I wonder if it’s something to do with the Apple’s latest offer to refund the users for purchases made by minor (or claiming that the IAP purchases were made by minor.)
The thing is, I received this email from Apple, and I’m wondering if what you are seeing is a direct result of this email, assuming Apple sent it to every single users who have made IAP purchases in the past. See below.
Naomi
Dear iTunes account owner,
Apple is committed to providing parents and kids with a great experience on the App Store. We
review all app content before allowing it on our store, provide a wide range of age-appropriate
content, and include parental controls in iOS to make it easy for parents to restrict or disable
access to content.
We’ve heard from some customers that it was too easy for their kids to make in-app purchases.
As a result, we’ve improved controls for parents so they can better manage their children’s
purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.
Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a minor, you might be eligible for a refund from Apple.
Please follow the steps below to submit a refund request:
• Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
• Use this link to submit your refund request to Apple.
• Provide the requested information and enter “Refund for In-App Purchases made by a minor”
in the Details section.
Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.
If you have any questions or need further assistance with your refund request, please contact Apple.
To learn more about parental controls in iOS, please see this article.
Thank you.
Apple
I don’t recall getting this email Naomi, however the cancellations were spread over time.
I did a bit of testing (used Amplitude to look at the results straight away which was cool) and noted that if you click on “purchase” on your apps dialog, then the apple “enter your password” dialog comes up, after which if you hit cancel here it gives the the IAP “cancelled” response. (I think with “restore all purchases” it gives a “failed” actually in this case, but don’t quote me here)
Got it. If the cancellations you are seeing are spread over a long period of time, then it’s most likely that the users cancelled the purchase process. Meaning, the user did not complete the purchase, and therefore, you didn’t lose anything (unless you give them IAP items before the transactions are successfully completed.)
Naomi
That’s interesting. I wonder if it’s something to do with the Apple’s latest offer to refund the users for purchases made by minor (or claiming that the IAP purchases were made by minor.)
The thing is, I received this email from Apple, and I’m wondering if what you are seeing is a direct result of this email, assuming Apple sent it to every single users who have made IAP purchases in the past. See below.
Naomi
Dear iTunes account owner,
Apple is committed to providing parents and kids with a great experience on the App Store. We
review all app content before allowing it on our store, provide a wide range of age-appropriate
content, and include parental controls in iOS to make it easy for parents to restrict or disable
access to content.
We’ve heard from some customers that it was too easy for their kids to make in-app purchases.
As a result, we’ve improved controls for parents so they can better manage their children’s
purchases, or restrict them entirely. Additionally, we are offering refunds in certain cases.
Our records show that you made some in-app purchases, and if any of these were unauthorized purchases by a minor, you might be eligible for a refund from Apple.
Please follow the steps below to submit a refund request:
• Find your in-app purchase records. Check your email for iTunes receipts or use a computer to sign in to your iTunes account and view your Purchase History.
• Use this link to submit your refund request to Apple.
• Provide the requested information and enter “Refund for In-App Purchases made by a minor”
in the Details section.
Apple will review your request and contact you via email about your refund status. All refund requests must be submitted no later than April 15, 2015.
If you have any questions or need further assistance with your refund request, please contact Apple.
To learn more about parental controls in iOS, please see this article.
Thank you.
Apple
I don’t recall getting this email Naomi, however the cancellations were spread over time.
I did a bit of testing (used Amplitude to look at the results straight away which was cool) and noted that if you click on “purchase” on your apps dialog, then the apple “enter your password” dialog comes up, after which if you hit cancel here it gives the the IAP “cancelled” response. (I think with “restore all purchases” it gives a “failed” actually in this case, but don’t quote me here)
Got it. If the cancellations you are seeing are spread over a long period of time, then it’s most likely that the users cancelled the purchase process. Meaning, the user did not complete the purchase, and therefore, you didn’t lose anything (unless you give them IAP items before the transactions are successfully completed.)
Naomi