I contacted both, JooMag said they will look into it, but I am pretty sure Corona Paper is done.
I spoke to Joomag again, and they are sending me a refund. David from Joomag has promised to email all subscribers with information about getting a refund.
10Fingers AB (guys who did Corona Paper) have yet to respond and have gone completely dark. I suspect they didn’t get the subscribers they were looking for and felt it wasn’t worth doing, but really bad business to just not respond to people and bail.
Thank you for sharing this information and your effort in helping us all out.
cspence, thanks for looking into that. I wasn’t getting any sort of response from Joomag either so I’m glad that I’ll now be getting a refund.
I’d be surprised if they actually do come through and send that email to everyone, much less give out refunds. Will see, but I wanted to post it here so everyone is made aware of it.
Look like these clowns have plenty of time to release a new app and get Corona to promote it, but no time to handle their commitment to customers who paid for a year of their magazine much less respond to emails.
http://developer.coronalabs.com/showcase/find-cure
It’s a free app if you wanted to download it and leave a review.
10FingersAB have lost my respect completely… I won´t give them a bad rating because of this situation but I hope that they´ve learnt something… Event though I don´t think they did…otherwise they would have postet a statement…
still haven’t received an email from joomag yet though. might have to chase them up
My gut feeling is they won’t send it, but they promised they would.
I’ve been working with them for 2 months to get a refund and it still hasn’t happened. They kept promising to do it.
They said I should have it in 7 days (that was like 3 days ago) so will see. That’s when they said they will send email out to all the yearly subscribers for a refund.
I wouldn’t hold your breath though.
Subscribed for one year in March.
Haven’t received an email from Joomag. Guess I’ll have to contact them for a refund.
If you go thru paypal - they will give you your money back and if you also have the emails from Joomag saying they would refund you but did not, then you should have a 100% chance of getting your money back!!!
I do not think anyone would have been so pissed off if they only knew how to return peoples emails - Or at least post something on Corona’s Forums…
But I hope their game goes well for them.
Larry
@doubleslashdesign: Does that mean that I have to wait for them to send me an email? I´ve created my second support request but did not get an email yet. The first one is more than a month old and still unanswered…
No I doubt it i was just saying that I thought they had a great chance of getting a refund.
hopefully wont screw around long either.
Well, I created a paypal request… hope that this gets some attention
Hello everyone!
My name is Andreas Kviby, I am the CEO of 10FINGERS. I got really surprised today when a coworker of mine tipped me of this thread and all those people obviously a bit angry at us at 10FINGERS.
I have requested Joomag to send out instructions on how to get a refund several times because we as publishers do not get the list of subscribers so I couldn’t refund you guys.
We are ofcourse sorry that we had to discountinue the production of the superb magazine CoronaPaper. We invested over 15.000 USD in every issue and sold an extremely small amount of magazines. People do not want to pay for this kind of online magazines and that makes me sad ofcourse. We have four people employeed to produce the magazine and it has been my dream for years to publish the CoronaPaper so I was very sad when I had to close the magazine.
Maybe some of you have ideas on how to start it up again?
To stop making enemies out there send me your emailaddress and I will personally refund you all asap through Paypal.
And again… I am very sorry, it was an economical decision, if we had more subscribers like you it would still be alive.
I must also assure you that we are not clowns nor trying to rip you off. Find the cure is a great game that we have work with for more than a year and the people making that game are excellent Corona developers.
We are 26 employees at 10FINGERS and make all kinds of apps and games using Corona SDK and Icenium to do so.
Please contact me personally at andreas (at) 10fingers (dot) se to get your refund and if you have any questions.
best regards
Andreas Kviby
It is great you came on here to respond.
Thank you for that. But a lot of us have contacted you directly via email and Twitter. I find it difficult to believe no one knew about this. Not to mention JooMag reached out to you many times. You also knew you ceased production of this magazine, and could have easily contacted JooMag to let them know and they could deal with it.
Not to be cynical, but it does look like this is more a saving face attempt than the real story.
Ultimate it is real unfortunate (but not that unexpected) not enough people were interested to make it worth the effort. The magazine itself was great.
I contacted Andreas this morning by email after seeing his update and within minutes he’d refunded me.
That’s quality customer service, well played Sir!!!
Crussell
I did the same but haven´t got any response yet
Although I didn’t subscribe as the CEO …
Nvm I’ll stay out of it
Refund received now. Thanks