Windows Crash - Re-Install - Cannot Authorize.

Solar2D General Questions/Discussion
#1

Looking through the forums I am not the only one having issues with this. Nor am I the only one who has been waiting days for a response. It’s been a week, I have emailed support twice, posted on Ansca’s Facebook, and also messaged Peach on HER facebook. What do I get? Ignored, I am about to my wits end on the customer support that corona offers without “paying” for premium which, I already paid for a year of Corona, I’ll be damned if I pay for premium support just so I can USE a product I already paid for. This is not the first issue I have had. I waited a week and a half for a response from sales to find out about how to upgrade ALSO after two or three emails. And now I’m waiting a week to get a response about re-authorizing my machine? This is terrible, we pay for a subscription to a service and I expect to be able to use it when needed. Corona is basically punishing users who don’t pay for premium support by pretty much saying, “We will answer the support line whenever we get around to it.”

I have things I need to be doing, and projects that I need to be working on. Don’t punish us because you want paid. We are all trying to make a living. [import]uid: 110229 topic_id: 20868 reply_id: 320868[/import]

#2

Hi.

Go to this form: http://developer.anscamobile.com/forms/support [import]uid: 84637 topic_id: 20868 reply_id: 82292[/import]

#3

Thank you! [import]uid: 110229 topic_id: 20868 reply_id: 82301[/import]

#4

Kristian,

I asked you to message me on Facebook when I saw your post on the Ansca wall - you were not ignored, you simply didn’t message me - I’ve just trawled my inbox in case I missed it and there is nothing from anyone named Kristian, nor is there anything about authorization issues.

We provide a LOT of support for free to all of our users, free, Indie and Pro; no one would expect you to pay for premium support for an issue like this.

Peach Pellen [import]uid: 52491 topic_id: 20868 reply_id: 82429[/import]

#5

I’d be more than happy to screenshot my Facebook messages. With time stamp. [import]uid: 110229 topic_id: 20868 reply_id: 82462[/import]

#6

kristian : sorry that you feel you got ignored, but facebook/twitter are our social media outlets and usually our support staff (usually) don’t visit those sites as often due to them being busy with support issues.

also - it is no secret that anyone who is anyone in the anscamobile community has access to both my direct email and twitter and if things go unanswered am only an email away.

cicaza [at] anscamobile.com

twitter.com/carlosicaza

but with my email being public, i too get overloaded and takes me a few days to get back but i do return emails personally and in a prompt matter.

carlos
[import]uid: 24 topic_id: 20868 reply_id: 82574[/import]

#7

Anyone who is anyone? and Peach also said I never emailed her? Talk about insulting. I’m not a liar also I may not be that active on these forums but once I pay for your service, I become someone. It doesn’t matter how you try to word it. I feel that a week at a time for a response from sales or support is not good customer service. Don’t worry, I’m back authorized on my machine. Once sales emails me with my promo to upgrade. I’ll go back to being no one. [import]uid: 110229 topic_id: 20868 reply_id: 82594[/import]

#8

Kristian,

I apologize if I offended you, it wasn’t my intention - I just can’t find any messages from you. If you say you sent it then you sent it - it just didn’t make it to my inbox. (It happens.)

I hope you’ll stick around and get to experience a more positive vibe from me in the future; I’d never ignore one of our users whatever method they used to contact me and I’m sorry you felt that way.

Have a good day,
Peach :slight_smile: [import]uid: 52491 topic_id: 20868 reply_id: 82641[/import]