Corona IOS - All builds 704 and up. Movement causes crash when locked landscape

Solar2D Daily Builds and Public Releases
#1

We have tried all builds 704 and up since retina updates.
Our app runs in Landscape Locked mode and uses Director.
We upgraded Director to 1.4 with no change.
After the Ads Init is called no matter if an ad is being displayed and the device is shaken lightly it causes the app to terminate.

This has been reproduced on 2 x 3GS on 5.1
1 x iPad 2 on 5.1.1 and an iPhone 4 on 5.1.1

It can’t be replicated in simulator and only happens on IOS devices but we have not tested it on Androids as we had the android version built on 704 prior to Retina updates.

If we regress to the original 704 that was released prior to Retina updates it works stable with no errors. [import]uid: 140147 topic_id: 26327 reply_id: 326327[/import]

#2

I should add that this app has no acceleration functions enabled or written. It does have the Fine Location on for Inneractive ads. [import]uid: 140147 topic_id: 26327 reply_id: 106716[/import]

#3

Update:

It does also happen on our ad free build.
[import]uid: 140147 topic_id: 26327 reply_id: 106726[/import]

#4

Update 2:

Disabling Auto Rotate fixes this on the devices.
[import]uid: 140147 topic_id: 26327 reply_id: 106730[/import]

#5

We’re aware of this particular issue and we’re working on it.

If you want to keep tabs on it or inquire on the status the case # is 14175.

Hopefully we will have an update very soon.

Peach :slight_smile: [import]uid: 52491 topic_id: 26327 reply_id: 106905[/import]

#6

When I try to check the bug page that case number does not show up. What is the status of this? It affects my time sensitive application that is failing on the open market. [import]uid: 140147 topic_id: 26327 reply_id: 107676[/import]

#7

Hey again,

This has moved forward since my last post here - it is actually an inneractive bug and their team is now working on getting it resolved. We are hoping to hear back from them ASAP. [import]uid: 52491 topic_id: 26327 reply_id: 107945[/import]

#8

Ok when do we expect a fix? Is there any way to track status of the repair? [import]uid: 140147 topic_id: 26327 reply_id: 108004[/import]

#9

If you keep an eye on the daily builds notes (or the summary of changes since the last stable release) you will see a note once it has been sorted out.

I do not have an ETA for you but this is a top priority for us and of course for inneractive - I expect some news on this very soon. [import]uid: 52491 topic_id: 26327 reply_id: 108257[/import]

#10

Wow not making a case for me renewing my year for sure. [import]uid: 140147 topic_id: 26327 reply_id: 108984[/import]

#11

This isn’t a Corona issue, it could happen with any ad network integrated into any app built with any SDK, supposing you remove ads in the paid version rather than never init. them.

If you have zero references to/use of ads in the paid version and it is still crashing then this is user error, in which case you can view more information in the Xcode console under your device by running the app while hooked up to your machine via USB.

I just built an app *without* inneractive ads that supports all 4 orientations and it runs fine :slight_smile: [import]uid: 52491 topic_id: 26327 reply_id: 109030[/import]

#12

Well to be honest. If this were any other SDK I wouldn’t be using Inneractive I would be using Admob. And since Corona dictates WHO I can use natively this all goes back to Corona. [import]uid: 140147 topic_id: 26327 reply_id: 109046[/import]

#13

See here: http://developer.anscamobile.com/code/ad-mediator-corona

Haven’t used it personally but if you want AdMob you should be able to set it up through there :slight_smile: [import]uid: 52491 topic_id: 26327 reply_id: 109857[/import]

#14

But since using this may result in me never being able to use Admob again ever then my answer is NO. It shouldn’t be that difficult for Ansca to get Admob to come onboard and if that is the case then your people need to loose your lips about it so we will know if it is Ansca we need to motivate or Admob. I can promise you that when Admob comes onboard Corona sales will skyrocket and until then it will just be considered a utility for ad free apps and those utilizing in app purchases only to produce income. Furthermore this issue has been present the whole time in all builds since the 704 build had Retina added to it and is present in all builds afterwards as well. The heat needs to be turned up on Inneractive to get this done. [import]uid: 140147 topic_id: 26327 reply_id: 109882[/import]

#15

You’re posting your AdMob requests in the wrong place; this is the bug forum and this thread is for your inneractive issues - while I understand your frustration I cannot assist you with it, it isn’t my department. So, please, use the appropriate forum - it’s more likely you will get results this way; http://developer.anscamobile.com/forum/2012/05/25/prelim-roadmap

As to the inneractive issue, you can contact them as well if you wish to, they have a form on their page.

I also use inneractive and I know it has been frustratingly slow to see a fix for this. [import]uid: 52491 topic_id: 26327 reply_id: 109964[/import]

#16

You confuse a request with a statement made as a rebuttal to your statement of its not’s Corona’s fault when in fact since Corona regulates who can or cannot do ads on their network (at least they let on like they do, my guess is that they take anyone willing but no one is). In either case there is yet no solution and still no answer even in the Inneractive forum. Adding to that 14175 bug shows up no where in the bug tracker and I have an app in the wild for IOS that has a Nov 2012 shelf life that will not run that I paid $7000 to develop and $350 for Corona on that hasn’t yet made me more than $2 in ad money and with the Retina update shut all but my Android builds down. I am not happy with corona nor Inneractive and will be looking to pay a developer to convert Corona to real native code for IOS. Since Corona cannot keep up their end of a product and keep it working then my company will no longer be using it as a platform to develop on and frankly my advice to others from now on will be to do the same. Unless they are just morons who love to keep an app in constant troubleshooting trying to determine if the issue is in their code, the latest bug to be discovered in Corona, or possibly an ad platform screwing it up. No Corona renewals here for sure. [import]uid: 140147 topic_id: 26327 reply_id: 110218[/import]

#17

To me it sounded as though you were saying you wanted AdMob and as such I was advising you where you might post in order to actually get it prioritized, if that is not the case you can easily disregard the suggestion.

The fact your app has made only $2 may be more a reflection on the app itself; not its quality but it’s target audience. I have never made that little from an app using inMobi or inneractive, though my sales are primarily in the US and if yours are not that will affect how much you earn per click. (As is the case with all ad networks.)

In any case the crashing bug is an inneractive bug and as you said, you will need to contact them if you want further details. I do not work for inneractive and I cannot provide you with these.

RE retina iPad, everyone (not just Corona devs) needed to update their apps to support it. If that’s a problem for you then your beef is not with Corona but with the hardware manufacturers who are creating new and groundbreaking products - in this case, Apple.

Although it is always a shame when a developer chooses not to renew we do understand Corona isn’t for everyone - it’s fast, powerful, efficient and is the #1 SDK with several apps placing in the top spots - but if AdMob is your only concern then I entirely understand your desire to switch as that is not something we can provide at the current time.

Best of luck,
Peach :slight_smile: [import]uid: 52491 topic_id: 26327 reply_id: 110241[/import]

#18

How can an app that crashes because of the sdk it was written in possibly earn more than $2. ROFL

The players cant even get to see the ads 99% of the time…

OMG what customer service here…

Again Ill add this Bug #14175 you skipped over the part that it doesn’t show up anywhere… Don’t wanna draw attention to that? I’ll keep pointing it out.

As for the qualities of Corona yes it is fast straight down the tubes when this function IDK say sprite calls crash in the stable build but everything else works. So here comes Corona with an update build. USE THIS Corona says. USE BUILD ~ recompile now timer function causes crash because sprite call fix was changed.

As for powerful, I really don’t see the power of 2 of the lowest paying ad companies (I am in the US also) who one doesn’t serve the US and the other can’t show anything but audible ads or crash when ran. If it had the power you claim Google would be banging on Ansca’s door to give you a SDK for Corona. I’ll add that a canon is also powerful but if I break down the canon ball to itty bitty shells and unfocused them from the target and fire one at a time my quotient of powerful falls to pitiful.

Efficient? Yea I get a lot of time to relax on the efficiency waiting for updates to updates to fix the fixes be it from Corona or from the Ad companies lol.

So now I am still wondering have you forgotten about the Bug Tracking number you gave me?

“If you want to keep tabs on it or inquire on the status the case # is 14175.”

Bug Number 14175 does not exist. So HOW (I caped it so you know this is my question) can I find out what the status is?

I will add that I as a customer of Corona must work directly apparently with Corona Vendors who made SDKs that go into Corona to find out why their items are not working.

It is like me buying a car and the horn goes out. I call the manufacturer and they say “Oh no this is not our problem. The horn is made by Inneractive so you must call them and complain.”
It ruins my love of the whole car and the car manufacturer. Point is that the manufacturer should never be saying to call a vendor of theirs to get an issue resolved it should be handled by Corona since it makes Corona look blemished and crash.

I have to go duct tape my head now so it doesn’t pop when I read your next reply because I am sure it will have antagonistic answers as before, still no answer on why bug 14175 seems to not exist, and still nothing that removes Corona from the cross hairs as it’s a vendor sdk crashing the Corona sdk.

[import]uid: 140147 topic_id: 26327 reply_id: 110271[/import]

#19

lamargodev0,

I wanted to jump in and comment here. I want to make it clear that Peach has just tried to answer your questions and give you her opinion on the situation. I don’t think you can fault our customer service in this instance.

It is undeniable: monetization, and ad networks more specifically, are a topic developers get passionate about. And we understand that.

I want to make clear that there is no “right” answer. It is impossible to say that one network is absolutely better than another one. For more info on this, please take a look at post I just made on another similar conversation on one of our blog posts:

http://blog.anscamobile.com/2012/05/corona-roadmap/comment-page-1/#comment-8159

We are trying to come up with the best options for developers and are working on it. [import]uid: 10668 topic_id: 26327 reply_id: 110335[/import]

#20

" I don’t think you can fault our customer service in this instance."

Then answer the question of WHY DOESN’T BUG #14175 show in the BUG TRACKER? And who wont Inneractive respond to any bug posts in their forums? Then explain why it is not fixed yet.

Instead of this I get canned answers not in relation to the questions asked.

I just need to prepare my company owners and investors on what timeline it will be before the app we have produced can finally work and not receive poor feedback because of engine issues and not design issues. Surely to GOD even Corona understands leaving a customer dangling in the wind with no assistance in a bug on their platform is bad for business. As for the roadmap I have seen it broken so many times at this point I don’t believe anything on it. I live in Missouri which is the Show Me state. I am done talking Show Me what you are doing to get this fixed and Show Me progress by completing items in the Roadmap as promised. Otherwise my company will for sure not be renewing and my experience will be noted in several areas among them the BBB and the Missouri Attorney General.

As for no right answer on which one ad network works best… InMobi serves India and even if you use in the US the latency is so great it makes it impossible to serve an ad in a timely manner without making the app look glitchy. Inneractive is served from Spain and other European areas and still manages to under serve when its not crashing the app. It has low payouts and crap ads. Admob and iAds are the clear choices for the global market yet requests for them here are ignored. I understand iAds because they are iOS only but Admob is cross platform and should be willing to come on board without having to chance my company’s future at ever using them again by getting caught in a TOS violation.

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