KochavaFAA Ad View event is not recognised by Kochava

Hello,

We have integrated new “Ad View” event as described here https://docs.coronalabs.com/plugin/kochava-app-analytics/logEvent.html however after testing it for a while we got an email from Kochava saying we are not using standard event names therefore we should have send them a mapping for these un recognised events. 

Here is how we are sending this event;

[lua]kochavaFAA.logEvent( “adView”,
{
userId = uniqueId,
adSize = “INTER”,
adType = “rewardedVideo”,
adNetworkName = “admob”,
}[/lua]

Here is the mail we got from Kochava;

Hello,

 

With your Free Analytics Account you have access to track “Standard Post-Install Events”.  We see that you are currently tracking non-standard events within your app.  These events will need to be remapped to one of the “Standard Events”.  This will not change the data received with the event, it will only cause it to surface under a different name.  

 

The Kochava FAA platform mishandles event data in the Kochava system when not using the standard event naming.

Attached is a sheet that lists your custom event needing to be changed.  Please select the Standard Post-Install Events to be remapped.   Make your selections as you prefer and return to us by 9/22/17.  If not returned we will be re-mapping the events by this date or there after.

 

Thank you,

 

Let us know if you need more info.

 

 

Kochava Support Team

201 Church, Sandpoint, ID 83

Here is the mapping they needed, which shows “Ad View” event as to be mapped;

[sharedmedia=core:attachments:6699]

I have checked once more to make sure that “Ad View” is a standard event;

Both Corona Docs(https://docs.coronalabs.com/plugin/kochava-app-analytics/logEvent.html) and Kochava Help (https://support.kochava.com/reference-information/post-install-event-examples) shows that this is a standard event. 

I wonder if it is implemented with some typo or something in plugin?

Thank you

Bulent

Hi Bulupe,

Which Corona build are you using?

Hi Bulupe,

Here’s a status update.

(I assume your using Corona build 2017.3049 or later)

I’ve been in contact with Kochava about the email you are receiving, and so far the response I got from them indicates that part of their system hasn’t been updated with the new ‘adView’ event and as a result is sending these emails.

They are still investigating and will get back to me once they know more.

Hi Bulupe,

Which Corona build are you using?

Hi Bulupe,

Here’s a status update.

(I assume your using Corona build 2017.3049 or later)

I’ve been in contact with Kochava about the email you are receiving, and so far the response I got from them indicates that part of their system hasn’t been updated with the new ‘adView’ event and as a result is sending these emails.

They are still investigating and will get back to me once they know more.