Nook HD App Rejections

Solar2D General Questions/Discussion
#1

Getting zero response in the Device Builds forum, so thought I’d try here.

I’m using build 934 and still getting my apps rejected for Nook HD. Some have been approved, but others are rejected. The most recent message from them says:

Result: The game fails to boot and displays the message “This build is
only supported on Nook. It will not work on any other device.” on the
NOOK HD and NOOK HD+.

For another app that was rejected they also sent me a huge stack trace, it’s in the original post below.

Any help? This is the deadline to submit for Nook HD, and I’m at a loss why some apps work and others don’t.

Original post: https://developer.coronalabs.com/forum/2012/10/15/nook-hd-app-rejections [import]uid: 84258 topic_id: 31982 reply_id: 331982[/import]

#2

Likewise rejected, build 934:

“Files: Rejected: You app non-responding in all devices. Steps to
reproduce run app - start game - turn off - turn on - unlock - click
“exit”. Please fix and resubmit.”

I don’t even quite know what that means, they didn’t give me any other details like they gave you. Were your apps previously approved? [import]uid: 8139 topic_id: 31982 reply_id: 127546[/import]

#3

I have a couple of threads detailing my troubles submitting… I am on Rejection #7.

For my last rejection, I did open a case with BN Nook Support asking for more detail… they then retested and provided a much longer explanation of what they saw that caused them to reject, along with some recommendations.

Try asking for more info… I am glad I did since I had no idea what they were talking about either.

Hope this helps! [import]uid: 114363 topic_id: 31982 reply_id: 127580[/import]

#4

kRona, yes all of my apps have been on the original Nook for nearly a year with no issues.

schizoid2k, I will attempt to open a ticket but based upon the error message it sounds like they are getting a pop-up right away when starting my app that says “Only works on Nook”, and then it closes. That is a 100% Corona issue and nothing I can fix.

Can anyone from Corona chime in here? The deadline has past and some of my apps will not debut on Nook HD now… [import]uid: 84258 topic_id: 31982 reply_id: 127585[/import]

#5

I’m in a similar position…

I have 7 apps on B&N, for quite some time - and all was good with the color nook (my test device) and the nook tablet. My last builds were with build 840.

I must say the B&N response to make us build/test/deploy/and get rejected without a real device to test against, or not even have one available for the labs folks - is ultimately frustrating.

With the iphone 5 - we at least had xcode…

I too tried to get in with the deadline and used build 935 - but now the sound stutters, is staticy and skips even on my color nook… no joy.

Guess I’ll wait for the dust to settle, maybe get a device and take my time. As long as the apps are in before Thanksgiving will be my new goal. [import]uid: 9070 topic_id: 31982 reply_id: 127588[/import]

#6

@kbradford exactly! on the Nook with no problems, same as me and then all of a sudden! So it’s either a problem on the new devices which are running a different version of Android (is that right?) or a problem with the latest Corona builds. In my case I still don’t even know what they are talking about because I am unable to reproduce…so I am thinking it is device specific with the new HD as I only have the original tablet. In your case it is also probably device specific, or have you been able to personally test on the new devices? [import]uid: 8139 topic_id: 31982 reply_id: 127658[/import]

#7

All my updates for Nook HD/HD+ were approved few days ago. At this moment, they have “In store or being queued for store” status.
But few minutes ago, I received an e-mail form B&N saying that “Our latest round of compatibility testing shows that the app(s) listed below has failed testing and will NOT be made available on our new NOOK HD and NOOK HD+ devices.” All our apps were listed. There should be Fail Case # but there was nothing, no reason…
There was just a recommendation to use Corona daily build 934 (or higher). I used 931 which was the highest available when I compiled the apps.
Do you think that I should recompile with 934 and submitt again? All our apps have approved status at this time. Maybe it’s just an error on B&N’s side… [import]uid: 7038 topic_id: 31982 reply_id: 127671[/import]

#8

I also received an email from B&N with rejection. I submitted my game using daily build 934, and the reason for rejection is, oddly and simply, “Beetle Bounce: Corona”. No other reasons are given.

The email also stated: To ensure that users can discover your apps on the new devices, you must resolve any outstanding issues and re-submit your apps by this Friday, October 19.

It then went on to say: Special Note for Corona Developers: Please use daily build 934 (or higher) when re-compiling your apps.

But I did use daily build 934…

What am I to do now? Use 935 and resubmit? Or wait for… what? And for… how long? The submitted version (i.e., the game built with 934) did install, launch and play fine on NOOK Tablet. There appears to be nothing I can do to help resolve this except to wait for new daily build that would correct whatever it is that is causing my game to fail their test.

By the way, Kevin, you mentioned some of your apps were approved while the others were rejected. Are there any commonality among those that were rejected and those that were approved? With my game, I use physics engine & Flurry Analytics. Does any of your approved app use physics and/or Flurry?

Naomi

Edit: @Bohumil Vosicky, after reading your post, I checked NOOK Developer account, and mine also says “The application has passed technical review and is pending publication.” It’s dated yesterday. But the rejection notice email came just an hour ago… [import]uid: 67217 topic_id: 31982 reply_id: 127672[/import]

#9

Same thing just happened to me. All apps were accepted a couple days ago. I used 928. Just got all 6 apps rejected in an email now. Reason: Corona. Hopefully this is a mistake. [import]uid: 79834 topic_id: 31982 reply_id: 127678[/import]

#10

wow…didn’t realize so many people are still having problems until I read this. I have 3 apps built with 927 and they all passed, in fact I got the following email:

**Dear PurpleZoo Productions,

We’re pleased to inform you that your apps listed below are ready for distribution in the US for NOOK HD and NOOK HD+. With just a few additional metadata updates, your apps can also be available to UK customers, just in time for our launch and holiday promotions.

Extend Your Reach to Millions of UK Customers.
Complete these easy updates by November 1 for UK distribution and sales:
Agree to the International Amendment to NOOK Application Distribution Agreement.
Select NOOK HD and NOOK HD+ devices.
Select the UK Region.
Provide UK pricing for your app(s) in GBP.
Confirm your apps, screenshots, icons and all related messaging are appropriate for both the US and UK markets.
We look forward to expanding your profit potential and driving success for your apps on NOOK HD and NOOK HD+.

Your Passed Apps:
Christmas Fire
Jigsaw Magic
Jigsaw Magic 2

Maximize Your Impact! Find out everything you need to know to take advantage of new marketing opportunities and hardware features by downloading our updated NOOK HD & HD+ Developer Guidelines or registering for an upcoming Webinar.**

I wonder if its a particular function or functions that’s causing the problem.
[import]uid: 8697 topic_id: 31982 reply_id: 127694[/import]

#11

Likewise rejected, build 934:

“Files: Rejected: You app non-responding in all devices. Steps to
reproduce run app - start game - turn off - turn on - unlock - click
“exit”. Please fix and resubmit.”

I don’t even quite know what that means, they didn’t give me any other details like they gave you. Were your apps previously approved? [import]uid: 8139 topic_id: 31982 reply_id: 127546[/import]

#12

My app was just rejected for the same reason, but we have a new deadline - Oct 19th.’

Cublah—>are you using zoomEven in your config? Did you use the code Corona recommended on this page http://www.coronalabs.com/blog/2012/10/01/corona-update-on-nook-hd/? [import]uid: 40033 topic_id: 31982 reply_id: 127717[/import]

#13

Correction- my app wasn’t rejected but failed the HD test.
[import]uid: 40033 topic_id: 31982 reply_id: 127718[/import]

#14

Hi everyone - I just wrote to Nook Developer asking about this and requesting a response ASAP. We’ll get back to you as soon as we know more. [import]uid: 10668 topic_id: 31982 reply_id: 127727[/import]

#15

Thanks David! [import]uid: 40033 topic_id: 31982 reply_id: 127729[/import]

#16

Thanks David.

Our 4 apps were rejected as well yesterday with the same email. [import]uid: 39506 topic_id: 31982 reply_id: 127732[/import]

#17

I have a couple of threads detailing my troubles submitting… I am on Rejection #7.

For my last rejection, I did open a case with BN Nook Support asking for more detail… they then retested and provided a much longer explanation of what they saw that caused them to reject, along with some recommendations.

Try asking for more info… I am glad I did since I had no idea what they were talking about either.

Hope this helps! [import]uid: 114363 topic_id: 31982 reply_id: 127580[/import]

#18

@Naomi, the apps that were approved use the exact same features as the ones rejected. No Flurry, but all of them use physics. Nothing special or advanced, they are all children’s games and even use a lot of the same base code. But some are approved, while others are generating a pop-up that say it simply doesn’t work on Nook HD. Again, build 934, and approved on every other device (including Kindle HD). [import]uid: 84258 topic_id: 31982 reply_id: 127735[/import]

#19

kRona, yes all of my apps have been on the original Nook for nearly a year with no issues.

schizoid2k, I will attempt to open a ticket but based upon the error message it sounds like they are getting a pop-up right away when starting my app that says “Only works on Nook”, and then it closes. That is a 100% Corona issue and nothing I can fix.

Can anyone from Corona chime in here? The deadline has past and some of my apps will not debut on Nook HD now… [import]uid: 84258 topic_id: 31982 reply_id: 127585[/import]

#20

Kevin,

  1. were all of your apps using zoomEven?

  2. Do your apps include the workaround code Walter posted here http://www.coronalabs.com/blog/2012/10/01/corona-update-on-nook-hd/?

Thanks [import]uid: 40033 topic_id: 31982 reply_id: 127740[/import]