My first ticket I reported was due to my dashboard showing only one user, for the Android version of my app, when the iOS version of my app shows 200 installs.
So, I decide to check out the status of my ticket using the link they sent me in the email below:
Thank you for your inquiry.
Your request # 1322 has been received and is being reviewed by our Support team. They will be in contact with you shortly.
To add additional comments or to check on the status of this request, reply to this email or click the link below:
http://tapfortap.zendesk.com/requests/1322
Thank you!
Tap for Tap Support Team
I click on the link and it tells me to log in, but doesn’t recognize my password. I click on the ‘Forget Password’ option, and ask them to re-send my password, which usually happens right away. Just for the heck of it, being on a Mac, I remember I can just check my Keychain, and sure enough I’ve been entering the correct password all along!
Can you guess what happens next? Do you think I got the password reset email? Nope. So I log out, try to sign back in, and it won’t accept my credentials at all! I again click on the ‘Forgot Password’ link, and finally receive an email to reset my password, and I reset it.
Next, I click on the link above to check on the status my original ticket, and it tells me my email/password combination is incorrect! Even though it’s brand new!
Anyone else having these issues? This is starting to look like a sham.