URGENT: Device Builds Server Down? Nov 13 (Saturday)

Getting Started Newbie Questions
#1

The device builds server seems to be down, and has been that way for a significant amount of time now (at least to me, since this is my time to put towards development today).

This is the error I get in the console:

[blockcode]
2010-11-13 10:17:45.055 Corona Simulator[14645:903] Connection error: (corona.get) ({
“/kWSHTTPResponseMessage” = {url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 200 OK};
})
[/blockcode]

Just wanted to bring it to Ansca engineers’ attention, so it can be fixed hopefully asap.

Thanks!

Jonathan Beebe [import]uid: 7849 topic_id: 3617 reply_id: 303617[/import]

#2

Seems to be working now, thanks for the fast recovery! (on a Saturday too!) [import]uid: 7849 topic_id: 3617 reply_id: 10994[/import]

#3

It’s 16:37 PST right now, happening again (same error).

My project requires I test for device because it uses the accelerometer, which is why I’ve been reporting this error every time I need to pause significantly to wait for the build server to come back up.

In fact, is there an email address that’s monitored 7 days a week that’s best for reporting these types of things? (rather than starting a new thread each time, because I’m not even sure if anyone is getting these reports here, or if they are even seen before things are fixed). [import]uid: 7849 topic_id: 3617 reply_id: 11009[/import]

#4

01:38 central doing it again
01:40 central working again [import]uid: 7911 topic_id: 3617 reply_id: 11015[/import]

#5

11/15 9:09pm - happening again (same error); is it just me or is this happening a lot more lately? This is the absolute ONLY reason why offline builds would be something I’m interested in.

I understand it’s something that’s not likely to happen, but when I’ve got a specific block of time set up for development and I HAVE to build for device to continue, it really affects my productivity to have to wait for the build server to come back up (sometimes it’s down for over 30 minutes at a time).

Either that, or maybe something like this:

My apartment complex has a 24 hour maintenance number. When the A/C goes out in the middle of the night, I can call it and a maintenance person will come and fix it right away.

Maybe there can be some kind of email address specifically for things like the build server, that we can email so we at least have some kind of piece of mind when things like this happens. Right now, I have no idea when it’s going to be back online.

I don’t know if I’m done developing for the night, or if I just have to wait a few minutes for it to come back up – either way I don’t want to waste my time clicking ‘Build’ every few minutes if it’s going to take anywhere from 30-minutes to an hour.

Here’s the error again:

[blockcode]
2010-11-15 21:15:14.715 Corona Simulator[480:903] Connection error: (corona.get) ({
“/kWSHTTPResponseMessage” = {url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 200 OK};
})
[/blockcode]

Thanks. [import]uid: 7849 topic_id: 3617 reply_id: 11197[/import]

#6

It’s been over 20 minutes now. I was on a roll with my project tonight, and really don’t want to quit for the night.

Please get it back online! It’s giving me a different error sometimes, and sometimes even prompts me for my developer password!

Here’s the other error it shows sometimes:

[blockcode]
2010-11-15 21:26:41.157 Corona Simulator[480:903] Connection error: (system.connect) fault(/CFStreamFault)
2010-11-15 21:26:41.157 Corona Simulator[480:903] Connection error: (system.connect) ({
“/FaultCode” = -65794;
“/FaultExtra” = {
domain = -1;
error = -65795;
msg = “No valid XML data in response”;
};
“/FaultString” = “/CFStreamFault”;
“/kWSHTTPResponseMessage” = {url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 500 Internal Server Error};
“/kWSResultIsFault” = 1;
})
[/blockcode]

Please bring the server back up! The worst part is not knowing WHEN it’s coming back online. Normally this isn’t that big of a deal for me, but lately it’s been happening multiple times a day.

Is anyone at Ansca getting these messages? [import]uid: 7849 topic_id: 3617 reply_id: 11198[/import]

#7

It’s been over 20 minutes now. I was on a roll with my project tonight, and really don’t want to quit for the night.

Please get it back online! It’s giving me a different error sometimes, and sometimes even prompts me for my developer password!

Here’s the other error it shows sometimes:

[blockcode]
2010-11-15 21:26:41.157 Corona Simulator[480:903] Connection error: (system.connect) fault(/CFStreamFault)
2010-11-15 21:26:41.157 Corona Simulator[480:903] Connection error: (system.connect) ({
“/FaultCode” = -65794;
“/FaultExtra” = {
domain = -1;
error = -65795;
msg = “No valid XML data in response”;
};
“/FaultString” = “/CFStreamFault”;
“/kWSHTTPResponseMessage” = {url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 500 Internal Server Error};
“/kWSResultIsFault” = 1;
})
[/blockcode]

Please bring the server back up! The worst part is not knowing WHEN it’s coming back online. Normally this isn’t that big of a deal for me, but lately it’s been happening multiple times a day.

Is anyone at Ansca getting these messages? [import]uid: 7849 topic_id: 3617 reply_id: 11199[/import]

#8

9:51pm (PST) - Back online. I’ve been clicking build probably every minute of that… it was rough. Thanks to whoever is responsible for fixing the problem! [import]uid: 7849 topic_id: 3617 reply_id: 11200[/import]

#9

That’s weird. I was building stuff last night too, but never encountered a problem. In fact I’ve never had a problem with the build server (the site and the forums are another story). Are you sure it’s not something on your end? I’ll keep a look out on this thread and will try to build the next time you have a problem, so we can determine if it’s the Ansca servers or a problem on your end. [import]uid: 10835 topic_id: 3617 reply_id: 11226[/import]

#10

I spoke with some folks at ansca and confirmed there were problems happening. They are working to reduce them though, so that’s great news. [import]uid: 7849 topic_id: 3617 reply_id: 11227[/import]

#11

I had this happen a couple days ago it lasted for about 10 min I thinkBut since you having to build to test every time you would notice more often during the time I had the problem I was having to test on device also but was at the end of the development stage [import]uid: 7911 topic_id: 3617 reply_id: 11228[/import]

#12

All, thanks for your patience. We’re looking into this situation. I’ll update when we have more info. If you can give us precise times for when this occurred, it will help us check with the logs so we can isolate the issue.

thanks,
walter [import]uid: 26 topic_id: 3617 reply_id: 11258[/import]

#13

Hi,occurred now.

Bye
Marco

2010-11-16 23:44:30.051 Corona Simulator[3983:903] Connection error: (corona.build.2) fault(/CFStreamFault)
2010-11-16 23:44:30.051 Corona Simulator[3983:903] Connection error: (corona.build.2) ({
“/FaultCode” = -65794;
“/FaultExtra” = {
domain = 4;
error = -4;
msg = “Stream Error”;
};
“/FaultString” = “/CFStreamFault”;
“/kWSResultIsFault” = 1;
})
[import]uid: 7518 topic_id: 3617 reply_id: 11280[/import]

#14

Everyone !

We are aware of the intermittent server problem and we are looking into it in all fronts.

First, seems like we are getting a DOS attack and also, looks like someone pointed or is pointing to a folder is at the root of their hard drive causing all sorts of files to be uploaded and is hugging performance due to some files being zero size.

As much as we like to think it is the overwhelming demand from our increase in traffic, , the above two hold true. DOS attack and lots of thrashing on the server due to zero file sizes being uploaded.

Please bear with us as we are aware, and are fixing it and looking into other ‘backup’ solutions as well.

Our servers fire off a threshold warning, Walter (co-founder), Sean, Rick ( our two IT heads ) and I, get notified immediately when this happens and we are fixing it.

If you have any questions, or suggestions, or amplifications, please send me direct email “cicaza @ anscamobile.com” and just let me know that you are experiencing server errors or sending us good vibes karma !

Thanks and again, thanks for your patience.

Carlos

[import]uid: 24 topic_id: 3617 reply_id: 11304[/import]

#15

This is happening again right now… can’t do an Android build at the moment. [import]uid: 7473 topic_id: 3617 reply_id: 13019[/import]

#16

It works fine for me, though I’m doing iphone builds. Been testing all afternoon with no problems, except that once it told me my subscription had expired (I was ready to murder someone!), but it fixed itself right away. [import]uid: 10835 topic_id: 3617 reply_id: 13020[/import]

#17

iPhone builds are working for me but Android builds are not. [import]uid: 7473 topic_id: 3617 reply_id: 13022[/import]

#18

I just tried building for Android using Corona Game Edition 2010.109 and it worked.

I saw something on the server that may explain your issue. Can you try again? [import]uid: 26 topic_id: 3617 reply_id: 13028[/import]

#19

It has been working later this evening. Thank you for checking. (FYI, using build 240) [import]uid: 7473 topic_id: 3617 reply_id: 13030[/import]

#20

Hello everybody,

Since yesterday I can’t compile my Android application due to a server error:

[bash]
2010-12-17 01:33:56.100 Corona Simulator[13548:903] Connection error: (corona.get) ({
“/kWSHTTPResponseMessage” = {url = http://developer.anscamobile.com/services/xmlrpc; status = HTTP/1.1 200 OK};
})
[/bash]

Is it normal to take so long to recover?

Kind regards,

Christophe
[import]uid: 11456 topic_id: 3617 reply_id: 14309[/import]