When Is Revmob Sdk For Corona Going To Support The Latest Build

RevMob
#241

Matthias - Thanks for the post. Let me be clear - I am not trying to blame anyone for anything. Now, lets separate out your concerns:

  1. Lack of monetization options - I hear you. This is true and I have not denied it. That is starting to change - we now have:

  • sponsorpay

  • tap for tap

  • inneractive

  • inmobi

  • admob

  • iads

and more are coming soon.

So, again, I understand your concerns here. I wish it were as easy as just waving a wand and instantly having more options, but it isn’t. But it is getting much better.

  1. Providing identifiers like the MAC address - We, like everyone else, have been trying to figure out what is the best thing to do here. We want to provide options, but we also want to be sensitive to what methods may or may not be usable now or in the future. You may not see it, but the minute that one identifier becomes “illegal”, we get tons of pressure from developers on why/why not we allow it, etc. etc.

But this brings me to the 3rd point…

  1. Revmob’s issues - Today is the first time that I’ve heard that Revmob had an issue, and that’s only because I happened to see and click on Jan’s post. Revmob is not an official partner (although they are welcome to use our forums), so there is no way I can stay in top of what issues they may be having, especially if they dont tell us about it.

As I said in my post, Jan has my address and is welcome to email me anytime and tell me if there is some issue they are having and if we can do anything about it. But they haven’t. So what I’m saying is that saying their issues are due to Corona is not really fair. None of the other ad networks have had that issue. And when there has been an issue, we have been quick to act on it: in fact, we went out of our way to remove inneractive on iOS temporarily so that we wouldn’t risk having our developers get rejected by Apple. 

So that’s the deal. Again, I did not blame Revmob. I asked that they communicate with us if they are having an issue instead of just posting, weeks later, in our forums saying that x or y is our fault. That’s all.

David

#242

finally someone saying that;)

#243

@David

This is Corona official statement ? “This is not our fault ?”

@Jan

This is Revmob official statement ? “This is not our fault ?”

Corona devs were told that 1095 + 5.2.1 combo WORKS, when it does NOT based on people were saying. I don’t care whose fault it was frankly, but do not tell people that something works when it does not. Do not tell people that you had no idea about it when dozens of people are writing about it on your forum.

There should be clear statement that “there are some issues with current version of our SDK, please use stable version for best performance. You will be noticed when problems are solved” or something like this.

Guys, please provide ETA when it will be stable to use with 100 or near 100% installs detection. That is all we need.

PS: I must admit i found some installs this week, so maybe problem is solved now.

My 2 cents.

Tom

#244

Bladko - I am NOT saying “this is not our fault” to anything :slight_smile:

I AM saying: this is the first I hear about it and I dont think it’s fair for us to be called out when no one even asked us a question about this. We have not had any complaints from developers or partners about this. As far as I knew until today, this was a non-issue. That is my point.

As I said in my first post - my email is david@coronalabs. Anyone is free to email me if they are having a problem and seeing what we can do about it. Posting in the forums that something is Corona’s problem, when we didn’t know about it, is not very fair.

#245

@David

This is called “support via Forum” and as far i remember this was a part of Indie / Pro Contract some time ago. There were one special person to do this job some time ago and it worked perfectly.

I have not received on my email anything about problem with installs due to UDID drop. This means problem does not exist ? Now look how stupid this sentence look from customer perspective :slight_smile:

Maybe this is a good reason to improve customer support because bug system is very heavy and slow and you do not replay to problems on forum as a general rule (sometimes you do, sometimes you do not). I have reported one bug with widget and have no idea what is going on with it.

I was one of first Revmob beta testers in 2012 and i really loved Gui close and quick customer feedback, regardless of my apps revenue, which is rather very low :slight_smile: Everything works great until UDID issue.

Tom

#246

One of our new iOS games that was launched earlier this month first used Revmob SDK 5.1.0 (hashed MAC) then upgraded to 5.2.1 (IDFA). Both versions were plagued with Revmob’s bug of reporting 0 installs, up until this week, in which IDFA is apparently finally working.

During this time in which Revmob was broken, our game created 300,000+ impressions, generated 35000+ clicks, but got credited for 0 installs. That’s a lot of lost revenue for three weeks.

From my point of view, the blame falls mostly on Revmob, for the following reasons:

  1. Revmob published the 5.1.0 and the 5.2.1 SDK’s. They are ultimately responsible for developing and testing their SDKs.

  2. Revmob’s communication during this period of time has been abysmal. Their latest post acknowledges this.

  3. It doesn’t make sense that the IDFA version of Revmob’s SDK wasn’t working before this week. Revmob claims it now works, but there’s no reason that it shouldn’t have worked from the outset. That’s clearly a Revmob backend problem, not a Corona problem.

  4. Revmob should use historical eCPM data to retroactively reimburse us, but I haven’t heard that they are doing this.

Sure, could Corona have been quicker in implementing IDFA so that both developers and SDK providers could have had more time preparing and testing it?  Probably.  But ultimately, it’s Revmob who released broken SDK’s without having sufficiently tested them.  And, unfortunately, we Corona developers are the ones to bear the burden in terms of wasted effort and lost revenue.

#247

@Poon,

i have released 14 apps during first week of May in Appstore, all with broken Revmob SDK (they told that its working). Please tell me who can i sue now ? :slight_smile:

  1. This is true, revmob should use historical data to pay us this lost time… unless there are only new app IDs ? :frowning:

Tom

#248

Bladko,

Sorry, but I strongly disagree on 2 things:

  1. 3rd party library support: There is no way we can support 3rd party libraries, on the forum or otherwise. How can we give support for code we didn’t write, don’t know and don’t have access to? So, no, we cannot support developers in their problems with RevMob.

For reference, there are lots of other 3rd party tools/libraries for Corona (e.g., Outlaw, Glider, Million Tile Engine, etc.). None of those guys expect us to do support for them, and we don’t. And, I’ve been in communication with many of them in the past - they are free to ask us questions and bring up issues. And if we can help, we do. This is very different from what happened here.

  1. General forum support: Saying we do not reply to problems in the forum is flat out false. Rob and Brent spend a TON of time helping wherever possible in the forums. And our responsiveness in the forums has never been better. That’s just a fact.

Can we respond to everyone, about everything, right away? Nope. That’s not possible. But you won’t get support like that anywhere, unless you pay for it. Custom, immediate support is not free.

In any case, I understand your frustration with this whole situation. I really do. Unfortunately, I’m not in a position to help with it.

David

#249

Hey everyone - I just deleted a post from a well known troll. Just FYI.

#250

@David

I am not frustrated. I am a disappointed customer. I am not reading this thread to get “I am sorry i cannot help you” but to get ETA for final fix. Everything else is secondary. Over and out.

Tom

#251

Understood. Then lets just wait for the Revmob guys to respond. Unfortunately it’s not something we (CL) can help with.

#252

Thanks Coding. I was actually hoping they could simply add the version# as a comment at the top of file each time they release a new version. Obviously it will be easy to do it ourselves (if we do not forget) but instead of 1000’s people adding that comment each time, I though it will be easier for Revmob to just that comment. That’s all. Not a biggy, just for the sake of convenience (rather than having to search for “version” string…

Thanks for updating us about the new version. As I said, I do not have to update right now but I may have to soon!

Mo

#253

Hi guys. Is the no installs issue now resolved? If yes I am assuming I will need the latest corona sdk and Revmob…Thanks in advance. I am hoping to release an update soon but do not want to take risk if the issue is still around. Mo

#254

R 5.2.1 + latest corona build, still no installs (this is a test in production env, i have updated 14 apps with dozens download per day, not just my few devices).

EDIT

Also i made new app IDs for all apps

#255

I am getting installs now, but only 0.02$.

With one app, it didnt work at all. No impressions etc. What I did: added new App, used new key, same code. Now its working again, but that doesnt help with the lack of campaigns :/.

my eCPM those days is around 0.11$!!!

#256

  1. If that procedure fixed a particular problem, Revmob staff should make us aware of it. 

  2. A lot of us have tested by installing on device after updating to 5.2.1 and the latest Corona build and have not seen those installs recorded, even a week after the fact. So, you can see how this could be viewed as suspicious. 

  3. Revmob has indicated that there is some sort of “transition period”, whatever that means. Yet there has been no clear answer as to when this period will end or why it would take whatever time it is supposed to take. 

My app is relatively low in volume and I have little experience with revmob. The last 2 weeks about 2500 impressions and 25% CTR. 2 installs total. So where did the 14 installs performed on family/friends devices go? Note that I would normally not go around and ask people to install but in this case I wanted to confirm that installs are getting lost.

#257

It seems to be resolved for me. Installs are being accounted for and revenue is back up. Things are looking good again.

#258

Hi Dingo:

 Is renew a app id can make it more normal ?

I really hope someone can give us a right answer.

It is really chaos ~~

#259

Thanks Rebelwax! That’s a great news. Thanks for you time. Cannot wait to update my app now:)

Mo

#260

Nope, no installs yet from revmob. They seem to not care that they are losing money in the form of billable installs. Or are they just messing with us, and actually charging the advertiser for the install and not paying us for the install …

Hello, Revmob would care to defend yourself and pay us for all past installs?