Hey all, I was away the past couple of days… wasnt able to test but was keeping updated with the forum. I got same response from RevMob last week… ie. “delay on installs reporting from advertisers” and my installs for the previous days magically appeared.
I have tried to contact one of the guys since then with no success… I pointed them to this forum and told them they need to post a response. Nothing yet it seems! I did an install on the 27th… hasnt shown up yet. Im not doing loads of installs, I shouldnt have to in my opinion… an install should show up, end of!
I dont like the sound of " reporting from advertisers"… does this mean they have no way of tracking installs inhouse? Whats does it actually mean!? I am very dissappointed with the radio silence from RevMob.
They seem to miss the point that alot of us are monetizing our apps through this type of advertising… and its extremely important that it works from the day we launch.
Its just not acceptable for install reporting to be delayed by 6 days! OR lost completely. And it messes up the stats for us too when looking at the efffect of small changes in strategy… if one day we get 2 installs an then get a report of 100… but they have not correlation with the days they were actually installed.
I am one unhappy customer now! 3 emails direct to a member of the RevMob team… no reponse at all… nothing… the last one asking for just any sort of “response” to let me know they are at least working on it… instead of saying “its all ok, just a delay on reporting” … that to me is something that is broken and needs fixing… whether it be a technical fix or a pipeline issue.
tut tut tut… not good!
Richie